Shipping policy
Last Updated: August 24, 2026
Orevella is built around a straightforward promise: clear shipping, no surprises, and no charge for delivery. Every order placed within the United States ships free.
Shipping Locations
This policy applies to orders shipped within the United States.
Delivery Times
- Order cutoff time: 2:00 PM CDT. Anything placed after that is processed the following business day, which can add a day to the estimate.
- Order handling time: 1–2 business days, Monday through Friday. Once processed, your parcel is handed to one of our carriers.
- Transit time: 6–8 business days, Monday through Friday.
- Estimated delivery time: 7–10 business days.
Delivery windows are estimates and can move for reasons outside our control.
Carrier Services
We work with reliable carriers across the United States, including USPS, UPS, and FedEx.
Shipping Costs
- Free shipping: every order within the United States ships free, with no minimum order value.
Delivery Issues
If a parcel is delayed, damaged, or goes missing, contact our customer service team right away. We will chase the carrier and make sure your order reaches you.
Tracking Your Order
As soon as your order ships you receive an email with your tracking number. You can follow it on our Order Tracking Page
Changes to This Policy
We may update this Shipping Policy at any time. Any change appears here with a revised Last Updated date, so it is worth checking back now and then. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our support team.
Contact Information
Store Address: 61 Hollyhock Drive, Troy Missouri 63379, United States
Store Email: info@orevella.com
Store Phone: +16362684374
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your e-mail within 1–2 business days.