Refund policy
Last Updated: August 24, 2026
We want you to be pleased with what arrives. If something is not right, returning it is simple and there is nothing to pay for the privilege.
Order Cancellations
You can cancel within 24 hours of placing your order by emailing info@orevella.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once it has been dispatched, cancellation is no longer possible, though you are welcome to return the item after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day your order arrives to start a return. To qualify, items must be:
- Unused
- In their original condition
- Returned with the original packaging, tags, and accessories
Our support team walks you through every step. Restocking fee: $0. We never charge one.
Return Policy Overview
- Return window: 30 days from delivery
- Condition: unused and in original condition with all packaging, tags, and accessories
- Easy returns: our support team guides you through it
- Restocking fee: none
Return Costs
Defective or incorrect products. Nothing to pay. If the item is wrong, arrived damaged by the carrier, or is defective in any way, the return costs you nothing.
Change of mind. If you ordered the wrong item, it does not fit, or you simply no longer want it, the return shipping cost is yours. Original shipping charges are not refundable.
How to Return an Item
- 1. Contact us. Email info@orevella.com with your order number and the reason for the return.
- 2. Pack your item. Repack it securely in its original packaging with all accessories, tags, and documents.
- 3. Send it back. Ship it using the instructions in your return authorization email, with the carrier or method we recommend there.
Refund Process
- Inspection: once your return reaches us we check it against the criteria above.
- Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider sets how quickly it lands.
Exchanges
We accept exchanges. For a different size, color, or product, email info@orevella.com and we will sort it quickly.
Order Not Delivered
If your order has not arrived within the expected window, email info@orevella.com with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, we issue a full refund to your original payment method or send a replacement at no cost to you.
Non-Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. Those products are clearly marked as non-returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Any change appears here with a revised Last Updated date. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 61 Hollyhock Drive, Troy Missouri 63379, United States
Store Email: info@orevella.com
Store Phone: +16362684374
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CDT)
We do our best to reply to your e-mail within 1–2 business days.