FAQ

Welcome to the Orevella Frequently Asked Questions page. We are here to make sure your shopping experience is a good one. If you still need help after reading this, please get in touch.

Question 1: How long will it take to receive my order?

Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and estimated total delivery is 7 to 10 business days. Full details are in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Every order ships free within the United States, with no minimum purchase. See our Shipping Policy for details.

Question 3: Where is Orevella located?

Orevella is a United States based online business offering a curated selection of high quality home decor, with shipping available throughout the United States.

Question 4: What if I receive a defective product?

Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.

Question 5: Can I cancel my order after it is placed?

Yes. You have a 24 hour cancellation window. Contact our support team as soon as possible and we will stop the order if it has not already been processed.

Question 6: What is your return policy?

Returns are simple and hassle free within 30 days of delivery. The full process is laid out in our Return Policy.

Question 7: When will I receive my refund after returning a product?

Once your return arrives and passes inspection, your refund is issued to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.

Question 8: Do you offer any warranties or guarantees?

Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.

Question 9: How can I contact customer support?

Reach us through our Contact Us page or write directly to info@orevella.com.

Question 10: Do you ship internationally?

Not at this time. Shipping is exclusively within the United States.

Question 11: Do you have a physical store location?

No. Orevella is online only, which lets us keep pricing competitive and offer a wider selection than a single showroom could hold.

Question 12: Can I place a bulk order for my business or organization?

Yes. Bulk orders are welcome. Contact customer support and we will put together pricing and details for you.

Question 13: What is the process for exchanging a product?

Exchange instructions are set out in our Return Policy. Write to us with your order number and what you would like instead, and we will handle it.

Question 14: How can I track my order?

Once your order ships, you can follow it on our Order Tracking Page.

Contact Information

Store Address: 61 Hollyhock Drive, Troy Missouri 63379, United States
Store Email: info@orevella.com
Store Phone: +16362684374
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (CDT)
We do our best to reply to your e-mail within 1 to 2 business days.